SynthesisGear is a European online shop. If you need to check an order, ask about delivery, or report a payment issue, use the contact details below. The site is available in English, German, Spanish, Italian, French, Polish and Dutch.
We ship to customers within the European Union only. The United States is not currently served by this shop. Please include your order number and a clear description of what went wrong when you write to us so we can respond quickly.
How to reach support
SynthesisGear is a European online shop. If you need to check an order, ask about delivery, or report a payment issue, use the contact details below. The site is available in English, German, Spanish, Italian, French, Polish and Dutch.
We ship to customers within the European Union only. The United States is not currently served by this shop. Please include your order number and a clear description of what went wrong when you write to us so we can respond quickly.
What to include in a message
SynthesisGear is a European online shop. If you need to check an order, ask about delivery, or report a payment issue, use the contact details below. The site is available in English, German, Spanish, Italian, French, Polish and Dutch.
We ship to customers within the European Union only. The United States is not currently served by this shop. Please include your order number and a clear description of what went wrong when you write to us so we can respond quickly.
What support can help with
SynthesisGear is a European online shop. If you need to check an order, ask about delivery, or report a payment issue, use the contact details below. The site is available in English, German, Spanish, Italian, French, Polish and Dutch.
We ship to customers within the European Union only. The United States is not currently served by this shop. Please include your order number and a clear description of what went wrong when you write to us so we can respond quickly.
Questions & answers
How can I reach SynthesisGear support?
Use the email address provided on this page. There is no phone number, postal address or other contact channel listed here.
What should be included in a message to SynthesisGear?
Include your order number and a clear description of what went wrong so the team can respond quickly and accurately.
Can SynthesisGear help with order status?
Yes. Contact support for the latest update on your order, including current status and any changes to delivery.
Does SynthesisGear ship outside the EU?
No. The shop ships only within the European Union. The United States is not currently served by this shop.
For information on shipping options and payment methods, please see our Shipping & Payment page, where we answer the most frequent questions. For inquiries about your current order, payment status or delivery progress, the resources below will help.
How to find your tracking code
Once payment is confirmed and your order is dispatched from our warehouse, your tracking code is available within 2โ5 business days. You can find it via:
- Email โ your tracking code is sent automatically to the email address associated with your account.
- Website โ log in and go to My Account โ Order History for your tracking details.
Track your order online
For deliveries that have cleared customs, track your order on the relevant national postal service website using the tracking number provided.
Email us
For any questions, feedback or help choosing the right products, reach out to [email protected].
Our support team responds within 24 business hours. Requests submitted on Fridays may be addressed the following Monday. We appreciate your understanding and patience.
shipping.payment
- Payment status โ whether your payment is approved, pending or declined.
- Order status โ whether your order is being processed, shipped, or reshipped in the event of a customs hold.